Perceptions of using FASTag at Toll Plazas: A Case Study of Hyderabad City

Abstract

Abstract: FASTag is an electronic toll collection system introduced in India by the National Highways Authority of India (NHAI) to simplify and expedite toll payments on highways. The system operates using Radio Frequency Identification (RFID) technology, enabling toll charges to be deducted directly from linked bank accounts or prepaid wallets without requiring cash transactions. FASTag can be purchased, recharged, or topped up through authorized issuers or participating banks. This initiative was launched to improve efficiency at toll plazas on national highways, ensuring smoother traffic flow and reduced congestion. The FASTag, affixed to a vehicle's windscreen, allows drivers to pass through toll plazas without stopping for manual payment. It has a validity of five years, with users needing only to recharge or top it up as required. Toll plazas, typically located on highways or expressways, often face challenges related to delays and congestion. This study focuses on evaluating the level of service provided at toll plazas by examining drivers' perceptions of delays during their travel. Data was collected using an online questionnaire, with responses from 1,200 drivers, capturing their perceptions, travel behavior, and overall experience. The study provides valuable insights into driver attitudes and vehicle movement patterns, highlighting key areas for improving toll plaza efficiency and service levels.

Index Terms: FASTag, Electronic Toll Collection, Driver Perception and Toll Plaza Efficiency.