An Empirical Study of the Citizen’s Perception of Automation Process of Government in India Through E- Governance.

Abstract

E governance has brought in considerable benefits both to citizens and the administration. From the administration point of view, many routine aspects of administration categorized as programmable work can be computerized thereby increasing efficiency and reducing cost. From the citizen’s point of view, e governance would mean automation and standardization of government service delivery thereby eliminating red tape. The reduction in frequency of human interfacing can be an important benefit from the perspective of citizen, as it could minimize delays and chances of corruption. E governance can indeed be very successful if citizen’s perception of the e-governance is properly studied and measures taken to improve the situation. In this paper the citizen’s perception of e-governance is studied empirically. Based on the response to a structured questionnaire administered to 400 citizens approaching e-seva centers, a statistical study on their perception using Pearson Correlation is made, Chi-Square Test for goodness of fit is conducted and relevant conclusions drawn. The process of sampling is attempted to be done on a quasi-random basis to ensure that the sample is as representative as the population seeking the services to minimize sampling errors.